Refund policy

We want you to love what you ordered. If you don't, you can request a return within 30 days of delivery. Please note that returns are not free: return shipping is paid by the customer, except for damaged, defective or incorrect items.

Return eligibility

For change-of-mind returns, including returns for a different size or color:

  • Your return request must be submitted within 30 days of delivery.
  • The item must be unworn, unwashed and undamaged, in the same condition you received it.
  • The item must be in its original packaging, with all tags attached.
  • You must provide your order number or proof of purchase.

The 30-day window applies to the date you request the return, not the date we receive the returned item. After receiving our return instructions, please ship the item back promptly and keep your tracking number.

Requests submitted more than 30 days after delivery, or items that have been worn, washed, altered or damaged after delivery, are not eligible for a change-of-mind return.

These eligibility requirements and the non-returnable item exclusions below do not limit any rights you may have under applicable law for damaged, defective or incorrect items.

Non-returnable items

  • Gift cards
  • Items marked as final sale
  • Swimwear and intimates, unless unworn with the hygiene liner and tags intact

How to start a return

  1. For change-of-mind returns, email support@zoeycloset.com within 30 days of delivery. Include your order number, the reason for your return, your full name and address. For damaged, defective or incorrect items, follow the guidance in the section below and include clear photos showing the issue.
  2. Wait for our reply. We will send you return instructions and the correct return address, which may be outside the United States. Please do not send anything back before you hear from us, because items sent to the wrong address cannot be processed.
  3. Ship the item back in its original packaging. We recommend a tracked shipping service and keeping your tracking number, since we cannot be responsible for returns that are lost in transit.

Return shipping costs are paid by the customer, except in the case of damaged, defective or incorrect items (see below).

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, please email support@zoeycloset.com as soon as possible, ideally within 7 days of delivery. Include your order number and clear photos showing the issue. This reporting request does not limit any rights you may have under applicable law.

Once we review and confirm the issue, we will cover any required return shipping and provide a replacement, subject to availability, or a full refund, whichever you prefer.

We may decline claims for damage caused by misuse or alterations after delivery. We will not reject a claim solely because an item has been worn or washed if it concerns a product defect covered by applicable law.

Refunds

We will inspect your return and, if approved, issue your refund to your original payment method within 7 business days of receiving the returned item. This period includes inspection and issuing the approved refund. We will email you to confirm the outcome. Your bank or card issuer may need additional time to post the credit.

Because shipping is free on all orders, there is no shipping charge to refund.

Late or missing refunds

If you haven't received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time before the refund is officially posted.
  3. Contact your bank. There is often a processing time before a refund appears.

If you've done all of this and still haven't received your refund, please contact us at support@zoeycloset.com.

Exchanges

If you need a different size or color, email us at support@zoeycloset.com. Exchanges depend on availability, and in many cases the fastest way is to return the original item for a refund and place a new order. We will guide you through the best option for your order.

Gifts

If an item was purchased as a gift and shipped directly to the recipient, the return will be refunded to the original purchaser's payment method after we receive and approve the return.