Shipping policy
We are proud to offer free shipping on all orders.
Where we ship
We currently ship to addresses in the United States.
Order processing
Orders are processed Monday through Friday, excluding weekends and public holidays. Please allow 1 to 3 business days for your order to be processed before it ships. During holidays and sales seasons, processing may take longer.
If we cannot ship your order within the stated processing time, we will notify you before that period expires and provide an updated shipping date where available. You may agree to the delay or cancel the unshipped order for a prompt full refund to your original payment method.
Delivery times
Once your order ships, estimated delivery within the United States is 7 to 14 business days. These are estimates, not guarantees. In rare cases (carrier delays, customs, severe weather or peak seasons), delivery can take longer. If your order seems delayed, please contact us a tsupport@zoeycloset.com and we will be happy to help.
Tracking
When your order ships, we will email you a tracking number so you can follow your delivery. Tracking updates can take a few days to appear after the order ships.
Multiple items
Orders with more than one item may ship from different locations and arrive in separate packages on different days. You will not be charged extra for this.
Duties and taxes
All shipping costs are included in your order. Any import duties applicable to your order are handled by us, so you will not be asked to pay anything additional when your package is delivered.
Changes and cancellations
If you need to change your delivery information or cancel your order, email support@zoeycloset.com as soon as possible. Because orders are fulfilled through an automated process, changes and cancellations may not be possible once processing has started.
Once an order has shipped, we cannot guarantee that the package can be stopped. If you have changed your mind, please wait until your order arrives and follow the return steps in our Refund Policy.
These cancellation limits do not affect the cancellation and refund options for delayed, unshipped orders described under Order processing, or any rights you may have under applicable law.
Incorrect addresses
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.
Lost or damaged in transit
If your package is lost or arrives damaged, contact us at support@zoeycloset.com and we will work with you to resolve it. See our Refund Policy for damaged or incorrect items.